Returns & Exchanges
At Electronic City المدينة الالكترونية, we strive for your complete satisfaction with every gadget and device; if you are not satisfied, you may return or exchange items within 14 days of delivery provided they are in their original, sealed packaging.
Initiate Request
Log in to your account and navigate to 'My Orders' to select the item you wish to return and submit a formal request.
Quality Inspection
Ensure the product is in its original condition with all accessories, manuals, and the warranty card included in the box.
Courier Pickup
Once approved, our logistics partner will contact you within 48 hours to collect the package from your registered address.
Refund Processing
After our technical team verifies the device's condition, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing