Frequently Asked Questions
Everything you need to know about shopping at Electronic City
Are all products at Electronic City genuine and covered by warranty?
Yes, every product sold at Electronic City is 100% authentic and sourced directly from authorized distributors. All electronic devices come with a standard manufacturer's warranty to ensure your peace of mind.
How long does shipping take within the region?
We offer express shipping for all orders. Typically, deliveries within major cities take 1-3 business days, while regional areas may take 3-5 business days depending on the carrier.
What is your return policy for electronic items?
We offer a 7-day return policy for items in their original, unopened packaging. If a product is found to be defective upon arrival, please contact our support team immediately for a replacement or a full refund.
Which payment methods do you accept?
We accept a wide range of secure payment methods, including major credit cards (Visa, MasterCard), Mada, Apple Pay, and Cash on Delivery for eligible locations.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email and SMS containing a tracking link and a unique tracking number to monitor your shipment's progress in real-time.
Do you offer technical support for purchased gadgets?
Yes, our dedicated technical team is available to assist you with basic setup and troubleshooting for any device purchased from our store. You can reach us via WhatsApp or email for support.